Refund policy

Last updated: October 8, 2026

Cancelling

Cancel any time from your account page ("Manage billing"). Cancelling stops the next renewal; you keep your plan until the period you've paid for ends, and then your account moves to the Free plan.

Free trials

If a plan offers a free trial, you won't be charged until it ends. Cancel before then and you pay nothing.

Refunds

If you were charged by mistake, or you tell us within 14 days of your first payment for a plan that Telagents isn't right for you, we'll refund that payment in full. After that, partial periods aren't refunded, except where the law requires it. If you're a consumer in the EU or UK you also have the statutory rights the law gives you; because the service is available to use as soon as you pay, you agree it starts immediately, and our own 14-day refund promise above applies regardless.

Failed payments

If a payment fails, Stripe retries your card for a few days and we show a notice in your account. If it still can't be collected, the subscription ends and your account moves to the Free plan; nothing is lost beyond what the Free plan's limits and history allow.

Taxes and receipts

Prices are shown in US dollars. Depending on where you are, sales tax or VAT may be added at checkout. Stripe emails you a receipt for every payment, and invoices are available in "Manage billing".

How to ask

Write to our contact page from the email you signed up with, and say which payment it's about. Refunds go back to the original payment method and usually appear within 5–10 business days.